business-operations-for-smbs

Walk into any SMB and quickly map their operations, identify leverage points, and automate the right things. ## Curriculum 1. SMB operations anatomy (sales, finance, ops, hiring, support) 2. Process mapping and bottleneck identification 3. Common SMB tech stacks and integration points 4. ROI framing for automation projects 5. Change management basics 6. Service delivery and retainer models